Smart Call Pro
SMART CALL PRO · LEGAL

Call Recording & AI Notice

Effective date: October 21, 2026

Many local businesses use Smart Call Pro to answer their phones. If you called one of them and spoke with an AI assistant, this page explains what happened and your choices.

What you were told at the start of the call

Every call answered by a Smart Call Pro assistant begins with a notice that:

  • you are speaking with the business's AI assistant, not a person; and
  • the call is recorded (and transcribed) to help the business take care of you.

The assistant may use a first name, such as "Gina" or "Jake," chosen by the business. It will always tell you it is an AI if you ask.

Call recording rules by state

Smart Call Pro announces recording at the start of every call in every state. This nationwide notice is designed to support the stricter all-party rule wherever the caller is. An announcement alone is not a guarantee of compliance: consent requirements and exceptions vary, and a business should have its notice and recording practices reviewed by legal counsel.

One-party consent generally allows one participant to consent to recording. All-party consent generally requires consent from everyone on the call. The states commonly cited as all-party consent for phone calls are California, Connecticut (civil), Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada (phone calls), New Hampshire, Pennsylvania and Washington.

Delaware has conflicting wiretapping and privacy rules. Michigan and Oregon are often cited with nuances: Michigan has disputed interpretations for participant recordings, while Oregon distinguishes telephone calls from in-person conversations. Sources count 11 to 15 states because definitions and classifications differ. This is not a definitive state compliance map.

Interstate calls generally follow the stricter state rule as a conservative approach, but the applicable law depends on the facts and jurisdiction. Do not rely on an area code to establish where a caller is. Callers can decline recording as described below in Your choices.

This is general information, not legal advice. Recording laws can create criminal and civil liability. Check current state-specific guidance and seek legal advice for your business.

Why calls are recorded

Recordings and transcripts let the business:

  • receive an accurate summary of what you need;
  • follow up correctly and keep appointments;
  • resolve questions about what was said; and
  • improve how its calls are handled.

Your choices

  • Don't want to be recorded? Say so at any time during the call. The assistant will stop recording where technically possible, or take a short message so someone from the business can call you back.
  • Want a person? Ask, and the assistant will arrange a callback, following the business's rules.
  • Emergencies: if anyone is in danger, hang up and call 911.

Who receives your information

Your call recording, transcript and the details you share (such as your name, number, address and what you need) go to the business you called. Smart Call Pro processes this information on that business's behalf and does not sell it or use it for advertising.

How long it's kept

Recordings and transcripts are kept for 90 days by default, then deleted, unless the business needs them longer for an active job.

Texts after your call

If you ask for a confirmation, you may receive a text about your appointment or request. Reply STOP to opt out. Message and data rates may apply.

Questions or requests

To ask about, access or delete information from a call, contact the business you called, or contact Smart Call Pro at (307) 624-4184 or support@getsmartcallpro.com and we'll help.

See also our Privacy Policy.

Contact

Smart Call Pro · AI For Good Inc.

1309 Coffeen Avenue, Suite 1200

Sheridan, Wyoming 82801

Phone: (307) 624-4184

Email: support@getsmartcallpro.com

State-law sources

CALL RECORDING · QUESTIONS

Call recording questions.

Does Smart Call Pro announce recording in every state?

Yes. Smart Call Pro announces recording at the start of every call in every state. The nationwide notice is designed to support the stricter all-party rule wherever the caller is; notice alone is not a guarantee of legal compliance.

What is the difference between one-party and all-party consent?

One-party consent generally means one participant may consent to recording. All-party consent generally requires consent from everyone on the call. Privacy, civil liability, exceptions and the way consent is obtained vary by state.

Which states are commonly cited as all-party consent states for phone calls?

California, Connecticut (civil), Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada (phone calls), New Hampshire, Pennsylvania and Washington are commonly cited. Delaware has conflicting rules; Michigan and Oregon are often cited with nuances. Sources count 11 to 15 states because classifications differ.

Which rule applies when a call crosses state lines?

Interstate calls generally follow the stricter state rule as a conservative approach, but the law that applies depends on the facts and jurisdiction. Get legal advice for your business rather than relying on the caller’s area code.

Can a caller refuse recording?

Yes. Say so at any time. As described in this policy, the assistant will stop recording where technically possible, or take a short message so someone from the business can call you back. This page is general information, not legal advice.

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