SMART CALL PRO · LEGAL

Privacy Policy

Effective date: October 27, 2026

This Privacy Policy explains how AI For Good Inc., doing business as Smart Call Pro ("Smart Call Pro," "we," "us"), collects, uses and shares personal information in the United States. It covers:

visitors to getsmartcallpro.com (the "Website");
businesses that buy our service ("Clients") and their contacts; and
people who call a Client's business and reach the Smart Call Pro AI assistant ("Callers").

Our service is intended for US businesses and is offered only in the United States.

1. Information we collect

From Website visitors

Information you submit in forms, such as name, company, phone number, email, trade, city and state.
Device and usage information, such as browser type, pages viewed, referring page and approximate location derived from your IP address, collected through cookies and similar technologies (see Section 8).

From Clients

Contact and account details: name, email, mobile number, company name, business phone, address and service area.
Order and billing details: plan, billing choice and payment status. Card payments are handled by our payment processor; we do not receive or store full card numbers.
Setup information: business hours, services, assistant name, voice and greeting, call rules and any information you ask the assistant to share.

From Callers, on behalf of the Client they called

Call audio recordings and AI-generated transcripts and summaries.
Phone number and any details the Caller shares during the call, such as name, address, the reason for the call and preferred appointment time.

Smart Call Pro does not provide services to healthcare businesses and is not designed to collect, process, or store health information or protected health information under HIPAA. We are not a HIPAA covered entity or business associate. Clients may not configure their assistant to collect medical information. If a Caller volunteers health information during a call, it is treated as Call Data under this policy and deleted according to our standard retention schedule.

3. Call recording and AI disclosure

Every call answered by the Smart Call Pro assistant begins with a notice that the Caller is speaking with an AI assistant and that the call is recorded. Callers may say they do not want to be recorded; the assistant will then stop recording where technically possible or arrange a callback from the business. See our Call Recording & AI Notice for details.

When we handle Caller information, we do so on behalf of, and under the instructions of, the business the Caller called. That business decides how Caller information is used. Questions about a specific business's use of your information should be directed to that business; we will help them respond.

4. How we use information

We use personal information to:

answer and route calls, book appointments and send confirmation texts requested by Callers;
deliver call summaries, transcripts and recordings to Clients;
set up, operate, maintain and support the service;
process orders and payments and send service-related messages;
respond to demo requests and inquiries;
improve the service, including using de-identified call data (with names, phone numbers and other identifying details removed);
protect against fraud, abuse and security incidents; and
comply with legal obligations.

If you tick the email consent box on our forms, we may send you tips, product updates and offers. Every marketing email includes an unsubscribe link, and you can opt out anytime.

We do not sell personal information, and we do not use Caller information for advertising.

5. How we share information

We share personal information only as follows:

With the business a Caller called. Call recordings, transcripts and summaries are delivered to that Client and the contacts it designates.
With service providers who help us operate the service, such as telephony, AI processing, payment processing, email and texting, hosting and analytics providers. They are contractually required to protect the information and use it only to provide services to us.
For legal reasons, when required by law, subpoena or court order, or to protect rights, property or safety.
In a business transfer, such as a merger or sale of assets, subject to this Policy.

Mobile information. We do not share mobile phone numbers or text message opt-in information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except service providers that deliver our messages.

6. Retention

Call recordings and transcripts: 90 days by default, unless the Client asks us to delete them sooner or keep them longer for an active job.
Call summaries and lead records: for as long as the Client's account is active, plus up to 12 months.
Client account and billing records: for the life of the account and as required for tax and accounting purposes.
Website form submissions: up to 24 months.

7. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and access controls. No system is completely secure, and we cannot guarantee absolute security.

8. Cookies and analytics

The Website uses cookies and similar technologies to operate the site and, with your consent, to understand how visitors use it. You can accept or decline analytics cookies in our cookie banner and change your choice at any time. You can also block cookies in your browser settings. We do not currently respond to "Do Not Track" browser signals, but we honor Global Privacy Control (GPC) signals as an opt-out of analytics cookies where required by law.

9. Your privacy rights

Depending on the state where you live (for example California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with consumer privacy laws), you may have the right to:

know what personal information we collect and how we use it;
access a copy of your personal information;
correct inaccurate information;
delete your personal information;
opt out of the sale or sharing of personal information for targeted advertising (we do not sell or share personal information for these purposes); and
not be discriminated against for exercising your rights.

To make a request, contact us using the details below. We will verify your request before acting on it. You may use an authorized agent where permitted by law. If we deny your request, you may appeal by replying to our response; if your appeal is denied, you may contact your state attorney general.

If you are a Caller and your request concerns a specific business you called, we may forward your request to that business and help it respond.

California residents. In the past 12 months we collected the categories of information described in Section 1 (identifiers, commercial information, internet activity, audio recordings and inferences from call content) for the purposes in Section 4, and disclosed them to the categories of recipients in Section 5. We have not sold or shared personal information for cross-context behavioral advertising.

Sheridan, Wyoming 82801

Phone: (307) 624-4184

Email: support@getsmartcallpro.com

Privacy Policy

1. Information we collect

2. Health Information