SMART CALL PRO · LEGAL

Terms of Service

Version 1.3 · Effective date: October 27, 2026

These Terms of Service ("Terms") are an agreement between AI For Good Inc., a Wyoming corporation doing business as Smart Call Pro ("Smart Call Pro," "we," "us," "our"), and the business that orders our services ("Client," "you," "your"). By placing an order, checking the agreement box at checkout, completing onboarding or using the Service, you agree to these Terms. If you accept on behalf of a business, you confirm you are authorized to bind that business.

1. The Service

Smart Call Pro provides an AI phone assistant that answers inbound calls to your business, speaks with callers, collects their details, books appointments where configured, flags urgent calls according to your rules, sends confirmation texts to callers where configured, and delivers call summaries, transcripts and recordings to you (the "Service"). The Service answers incoming calls only. It does not place outbound sales, marketing or telemarketing calls.

Plan features are as described at getsmartcallpro.com at the time of your order.

2. Eligible Businesses; No Healthcare or HIPAA Services

The Service is offered only to businesses in the service trades operating in the United States, such as roofing, HVAC, plumbing, electrical, garage door, restoration, remodeling, and similar home and field service businesses.

The Service is not designed for, and may not be used by, healthcare businesses, including healthcare providers, health plans, healthcare clearinghouses, and their business associates. This includes, without limitation, dental, medical, chiropractic, therapy, mental health, pharmacy, medical spa, and veterinary practices.

Smart Call Pro is not a HIPAA covered entity or business associate, does not offer HIPAA-compliant services, and does not sign Business Associate Agreements. Client must not use the Service to create, receive, maintain, or transmit protected health information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

If we learn that a Client is a healthcare business or is using the Service to process PHI, we may suspend or terminate the Service. Client is solely responsible for any PHI submitted in violation of this section.

3. Setup

After payment, you will receive a link to an onboarding form. We build your assistant from the information you provide and aim to have it live within 24–48 hours of receiving complete information. You are responsible for forwarding your calls to the number we provide. There is no setup fee.

4. Call Recording, Transcription and AI Disclosure: Notice and Authorization

This section is a material part of these Terms.

4.1 How every call is announced

Every call answered by the Service begins with a spoken notice that tells the caller, before the conversation starts, that:

they are speaking with an AI assistant; and
the call is recorded (and transcribed) to help the business take care of them.

The standard greeting is: "Thanks for calling [Your Company], this is [Assistant Name], the company's AI assistant. This call is recorded to help us take care of you. How can I help?" You may change the assistant's name, voice and wording, but the AI disclosure and the recording notice must remain at the start of every call.

4.2 Caller choice

If a caller says they do not want to be recorded, the Service stops recording where technically possible, or takes a brief message and arranges a callback from your business. If a caller asks whether they are speaking with a person, the Service always answers truthfully that it is an AI assistant.

4.3 Your authorization

By accepting these Terms, you authorize and instruct Smart Call Pro, and the service providers we use to operate the Service, to:

answer, record, transcribe and analyze calls to your business that are forwarded to the Service;
create summaries, lead records and analytics from those calls;
deliver recordings, transcripts and summaries to you and the contacts you designate;
send caller-requested confirmation texts on your behalf; and
process this information as described in Section 8 and our Privacy Policy.

We do this on your behalf and at your direction, to provide the Service to you.

4.4 Your commitments

You represent and agree that:

you have the right to forward your business calls to the Service and to have them recorded and transcribed;
you will not remove, shorten, disguise or delay the AI disclosure or the recording notice, and will not instruct the assistant to claim to be human;
you will inform your employees and anyone whose calls the Service handles that those calls may be recorded;
you will comply with all laws that apply to your business and your calls, including federal and state call-recording and consent laws (some states require the consent of every party to a call), consumer protection, privacy and texting laws;
you will tell your customers how their information is handled, for example by publishing a privacy notice on your website; and
you will not ask the assistant to collect payment card numbers, bank details, Social Security numbers, medical information or other sensitive information.

4.5 Your records

We keep a record of the greeting wording in use for your account and the date it was approved. You may request a copy at any time.

5. Plans, Billing and Payment

Monthly plans. The first payment covers your first 3 months of service and is charged at the time of order. After those 3 months, the plan renews automatically each month at the monthly price until cancelled.

Annual plans. Annual plans are paid upfront for 12 months and renew automatically for another 12 months at the then-current annual price unless you give 30 days' notice before the renewal date.

Included and extra minutes. Each plan includes a set number of AI conversation minutes per month. Unused minutes do not roll over. Minutes beyond your included amount are billed at $0.39 per minute, charged monthly, on both monthly and annual plans.

Payment. Payments are processed by our third-party payment processor. We do not store your full card number. You authorize us to charge your payment method for the initial payment, every renewal and any extra minutes. Prices are in US dollars and exclude applicable taxes, which will be added where required.

Failed payments. If a payment fails, we will notify you. If it is not resolved within 7 days, we may pause the Service until payment is made.

Price changes. We may change prices with at least 30 days' notice by email. Changes apply from your next renewal after the notice period.

6. Cancellation and Refunds

No refunds. All payments are non-refundable, including the first 3 months paid upfront on monthly plans, monthly renewals, annual payments and extra-minute charges. We do not provide refunds or credits for partial periods or unused minutes.

Cancelling. Contact us to give notice. Your account remains active through the paid period, and renewal stops once the applicable notice requirement is met.

Monthly plans: first 3 months paid upfront in one payment, then month to month. Cancel anytime after that with 30 days' notice.
Annual plans: 12 months paid upfront, 2 months free. To stop renewal, give 30 days' notice before your renewal date.

Billing errors. If we charge you in error, contact us within 30 days and we will correct it and refund the incorrect amount.

Chargebacks. If you dispute a valid charge with your bank instead of contacting us first, we may suspend the Service while the dispute is resolved.

See our Refund & Cancellation Policy for details. Nothing in this section limits any refund right you have under applicable law.

7. Texts to Callers

Where configured, the Service sends transactional texts to callers, such as appointment confirmations, only after the caller provides their number during the call and the text relates to their request. These texts are not marketing. Callers can reply STOP to opt out. Our SMS Terms describe this in more detail.

8. Call Data

Ownership. Call audio, transcripts, summaries and caller details ("Call Data") belong to you.

Our role. We process Call Data on your behalf to provide, maintain and support the Service, using service providers that are contractually required to protect it and use it only to provide services to us.

Improvement. We may use Call Data with names, phone numbers and other identifying details removed to improve the Service. You may opt out in writing.

No sale. We do not sell Call Data or use it for advertising.

Retention. Recordings and transcripts are kept for 90 days by default, then deleted, unless you ask us to delete them sooner or to keep them longer for an active job.

Requests. If a caller asks you to access or delete their information, we will help you respond.

9. Your Responsibilities

You agree to:

provide accurate business information and keep it current (services, prices, hours, service area and emergency rules);
review call summaries and follow up with callers;
use the Service only for lawful purposes; and
not use the Service for telemarketing, robocalls, harassment, fraud, or any illegal or deceptive activity.

10. Not an Emergency Service

The Service is not a substitute for 911 or emergency services. The assistant tells callers in danger to hang up and call 911, but you remain responsible for responding to urgent situations at your business.

11. AI Limitations

The Service uses artificial intelligence and may occasionally misunderstand callers, mis-transcribe details or make mistakes. We do not guarantee that every call will be handled correctly, that any appointment will be kept, or that the Service will produce any particular number of leads or amount of revenue. You are responsible for decisions you make based on the Service's output.

12. Availability

We aim to keep the Service available 24/7, but it depends on telephone carriers, internet services and third-party providers. We do not guarantee uninterrupted or error-free operation. We may perform maintenance and will try to give notice of planned downtime.

13. Changes to Your Assistant

You may request changes to your assistant's name, voice, greeting, scripts and rules at any time. We will make reasonable changes within 2 business days, as long as the AI disclosure and recording notice remain.

14. Intellectual Property

We own the Service, our software, scripts and templates. You own your business information, branding and Call Data. You grant us permission to use your business name and information only to provide the Service.

15. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for this agreement.

16. Limitation of Liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special or consequential damages, including lost profits, lost jobs or lost revenue; and (b) our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months before the claim arose.

17. Indemnification

You agree to defend and indemnify Smart Call Pro against claims arising from your use of the Service in breach of these Terms or applicable law, including call-recording, consent and texting laws, or from information you provided to the assistant.

18. Suspension and Termination

We may suspend or terminate the Service if you fail to pay, breach these Terms (including Sections 2 and 4), or use the Service unlawfully. You may terminate as described in Section 6. Sections 4.4, 5 (amounts owed), 8, 11 and 14–20 survive termination.

Sheridan, Wyoming 82801

Phone: (307) 624-4184

Email: support@getsmartcallpro.com